Driving speeds in some of the UK’s major cities has fallen by up to 20% over the last year, as traffic volumes rise.

Driving dealer engagement and streamlining processes centrally are the start point for a more customer-focused fleet programme at Mazda Motors UK, explains head of fleet Steve Tomlinson.

Filling stations are already changing, offering a range of additional services in response to the changing habits of their customers. As Brian Madderson, chairman of the PRA, explained to us: “The ...