The Social Security Administration is rolling out innovative AI technology to streamline the appeals process. The new HeaRT ...

The HeaRT system aims to improve both efficiency and accuracy during hearings process for Social Security applicants, while reducing delays, costs, and improving services for over 500,000 customers.

The Social Security Administration is introducing a new chatbot for employees powered by generative artificial intelligence, according to an internal email obtained by Nextgov/FCW. “This ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to ...

The suit claims the popular service may be recording and processing millions of users' private conversations without consent.

Social Security workers are being asked to use an AI chatbot. An animated video on how to do so failed to mention that the chatbot can’t be trusted with personally identifiable information.

Prior to Bisignano's confirmation in early May, the SSA had floated potential ways to incorporate AI into its system, including the launch of an AI anti-fraud check on claims filed over the phone ...

New York City — Frank Bisignano, commissioner of the Social Security Administration, told CBS News that he believes technology, and specifically artificial intelligence, could be the key to ...