New federal rules ensure passengers are entitled to refunds, meals, and even hotel stays when flights are canceled or ...

What happens when you use Alaska Airlines miles to buy tickets for an Aer Lingus flight but Iberia Airlines denies you entry ...

Q: I was flying home from Madrid to Seattle on Aer Lingus, booked through Alaska Airlines using miles. But the airline denied ...

In the U.S., airlines must follow the Department of Transportation’s rules for denied boarding compensation. These rules are ...

Frontier Airlines received the most customer complaints for the third year in a row, as complaints against US airlines ...

Frontier Airlines had nearly double the number of complaints per 100,000 passengers as Spirit, which came in second last year ...

but urged you to file a complaint with Spanish aviation regulators. (In other words, they wanted the Spanish government to decide who was responsible.) So we checked in with Alaska Airlines. The ...

We reached out to Aer Lingus, which agreed that this case had been mishandled, but urged you to file a complaint ... with Alaska Airlines. The airline reviewed your case and agreed to refund ...

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being ...

See reviews below to learn more or submit your ... Do not fly with this company nor Alaska Airlines! They should go out of business soon! If you're traveling with a baby, be careful flying ...