Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being ...

Q: I was flying home from Madrid to Seattle on Aer Lingus, booked through Alaska Airlines using miles. But the airline denied ...

In the U.S., airlines must follow the Department of Transportation’s rules for denied boarding compensation. These rules are ...

But Murray said the speed in which you receive that refund and vouchers ... Southwest Airlines had the best complaint ratio at 1.5, followed by Alaska Airlines with 2.6. As more passengers pay ...

Conversely, Alaska Airlines had the lowest complaint ratio last year with just ... disabled passengers and difficulties getting airfare refunds. On a positive note, airlines canceled fewer flights ...

Frontier Airlines had nearly double the number of complaints per 100,000 passengers as Spirit, which came in second last year ...

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A new study found that more passengers are holding airlines accountable for ...

We reached out to Aer Lingus, which agreed that this case had been mishandled, but urged you to file a complaint ... with Alaska Airlines. The airline reviewed your case and agreed to refund ...