When both airlines stall, a written complaint and EU261 reference can push your case forward. ... Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, ...

Alaska Airlines is offering $1,500 compensation, a full flight refund and counseling to passengers of Flight 1282 after the Boeing 737 MAX 9's plug door blew out mid-flight last Friday.

Alaska Airlines issued another check for $239 and a $50 voucher for a future ticket. It also offered to refund your bank fee. Christopher Elliott is the ombudsman for National Geographic Traveler ...