From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

As a key sponsor of Gartner’s Data & Analytics Summit 2025, Ververica showcased how their real-time AI capabilities can transform data into useful insights. The Gartner Data & Analytics Summit ...

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

Payments get smarter. Agentic AI allows bots to make purchases securely with tokenized payments. This helps shift trust and control dynamics in ecommerce. Search gets rewritten. Brands must ...

Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...