The SSA commissioner has said the agency is pursuing "a massive technology effort" to reduce phone wait times, including incorporating artificial intelligence.

The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April ...

Commissioner Frank Bisignano said Social Security numbers are vulnerable to exploitation and fraud across multiple government ...

Newly sworn-in Social Security chief Frank Bisignano, who previously was a Wall Street executive, told staffers he had to ...

I’m, like, what the heck's the commissioner of Social Security?’ said the new commissioner of Social Security. He had to turn ...

Social Security data shows that the agency receives nearly 400,000 calls each day. The average wait time for calls in April ...

President Donald Trump 's head of the Social Security Administration (SSA), Frank Bisignano, admitted in a town hall with ...

Recent ethics filings indicate that Frank Bisignano, confirmed as head of the Social Security Administration (SSA), has been ...

The apparent fact that the new Social Security commissioner, up until recently, had no idea what his job entailed does not ...

In agreeing to serve as SSA commissioner, Bisignano also agreed to sell his shares in Fiserv, which were worth roughly $484 ...

Frank Bisignano, confirmed as head of the Social Security Administration, received a major tax deferral on $484 million in ...

The chaos at the the agency began shortly after acting commissioner Michelle King stepped down in February, a move that came ...