We reached out to Aer Lingus, which agreed that this case had been mishandled, but urged you to file a complaint ... with Alaska Airlines. The airline reviewed your case and agreed to refund ...

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being ...

Q: I was flying home from Madrid to Seattle on Aer Lingus, booked through Alaska Airlines using miles. But the airline denied ...

Conversely, Alaska Airlines had the lowest complaint ratio last year with just ... disabled passengers and difficulties getting airfare refunds. On a positive note, airlines canceled fewer flights ...

In the U.S., airlines must follow the Department of Transportation’s rules for denied boarding compensation. These rules are ...