The Social Security Administration is rolling out innovative AI technology to streamline the appeals process. The new HeaRT ...

The HeaRT system aims to improve both efficiency and accuracy during hearings process for Social Security applicants, while reducing delays, costs, and improving services for over 500,000 customers.

Prior to Bisignano's confirmation in early May, the SSA had floated potential ways to incorporate AI into its system, including the launch of an AI anti-fraud check on claims filed over the phone ...

New York City — Frank Bisignano, commissioner of the Social Security Administration, told CBS News that he believes technology, and specifically artificial intelligence, could be the key to ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to ...