Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being ...

In the U.S., airlines must follow the Department of Transportation’s rules for denied boarding compensation. These rules are ...

Q: I was flying home from Madrid to Seattle on Aer Lingus, booked through Alaska Airlines using miles. But the airline denied ...

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A ...

Frontier Airlines received the most customer complaints for the third year in a row, as complaints against US airlines ...

Conversely, Alaska Airlines had the lowest complaint ratio last year with just ... disabled passengers and difficulties getting airfare refunds. On a positive note, airlines canceled fewer flights ...

But Murray said the speed in which you receive that refund and vouchers ... Southwest Airlines had the best complaint ratio at 1.5, followed by Alaska Airlines with 2.6. As more passengers pay ...

We reached out to Aer Lingus, which agreed that this case had been mishandled, but urged you to file a complaint ... with Alaska Airlines. The airline reviewed your case and agreed to refund ...